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IICRC FAQs

FAQs

Have questions? We have answers.

Live-Stream

The IICRC course locator lists Live Stream courses available.

This course locator is updated regularly.

Access Here.

The Candidate Agreement form can be retrieved from the course provider.

All Live-Stream course registrants will complete the online exam using ProctorFree.

ProctorFree is a secure online testing platform that uses facial recognition and body movements to flag suspicious behavior for the GRC staff to review. The program has access to the student’s desktop monitor, to view the student’s progress, as well as any other computer activity. You can find out more on their informational page here.

Most important is internet connection, a computer equipped with a camera and mic. Find all requirements here.

The exam fee is $65.

After you register for a Live Stream course, you will be provided a digital Candidate Agreement link from the provider. Once completed, you will be prompted to register for the exam and make exam payment (CREDIT/DEBIT CARDS ONLY). Once the exam registration is complete and payment is received, the IICRC exams team will create your exam profile and email you direct. The email will come from exams@iicrcnet.org

You have 90 days to complete the exam from the last date of the course. Please note that statistics show your chances of passing an exam are higher closer to the completion of the course.

Every exam has a specific timeframe in which it must be completed. Please request this allotted time from your instructor.

You will be provided two opportunities to retest within 90 days of the date you took the exam.

Contact ProctorFree technical support http://support.proctorfree.com. If an additional test attempt is required, please contact the IICRC Exams Department: exams@iicrcnet.org.

For Live-Stream FAQs specific to IICRC Instructors/Schools, please log in to your online profile to view.

 

Renewals Process and Fees

Pay your annual renewal fee each year.

Participate in continuing education classes or events to maintain your continuing education credit hour requirements.

Visit iicrc.org and select Sign In at the top right corner of the screen.

Log in and pay your renewal.

If you’re a Certified Technician logging in for the first time, contact renewals@iicrcnet.org for login credentials.

If you’re a Certified Firm logging in for the first time, contact certifiedfirms@iicrcnet.org for login credentials.

 

Your Certifications follow you and not your company, so your Certifications must remain in your name. This allows you to take your certifications with you regardless of the company you work for.

If you’ve been expired for less than 24 months you must email renewals@iicrcnet.org to request your invoice.

If you’ve been expired for more than 24 months you must email reinstatements@iicrcnet.org to request a reinstatement. Applicable fees may be assessed for all reinstatements.

If you’re unsure how long you’ve been expired please contact renewals@iicrcnet.org .

You are billed based on the quantity and type of certifications that you carry.

Yes. Annual renewal is required to keep your certifications active.

Unfortunately, we cannot process renewals via telephone. To ensure safe transactions, please log in to your account at iicrc.org to remit payment.

Your renewal invoice is emailed to the email address listed in your profile. If there is no email address on file, your invoice is mailed to the mailing address provided. If you haven’t received your invoice, please give us a call at 844-464-4272.

Please note: Renewal notifications arrive from noreply@iicrcnet.org and may be found in your junk or spam folder. Network firewall settings can reject the noreply@iicrcnet.org send and prevent delivery.

Yes. IICRC staff can assist you with bulk payments for multiple renewal invoices. Please email renewals@iicrcnet.org for assistance.

Certified Firms can access and pay open invoices for linked technicians by logging into their online company profile.

For more information about Renewal Process Fees please contact the Renewals Department HERE. 

 

Exam Delivery, Mailing, & Printing

Certification processing takes 4-6 weeks from the date of exam completion.

Mailing of Certification is 7-10 business days from the date of Certification processing.

Unfortunately, we cannot email your Certifications. The IICRC policy was updated in 2018 to remove the possibility of fraudulent Certifications being duplicated through email files.

Certifications cannot be printed online at this time.

Your Certification packet is mailed to the mailing address listed in your online profile.

For more information about Exams please contact the Exams Department HERE. 

 

Continuing Education Requirements

CECs are Continuing Education Credit Hours. All Certified Technicians are required to complete ongoing education to be eligible for renewal.

14 CECs (hours) every four years.

Master and Inspector Certifications require 14 CECs(hours) every two years.

The Continuing Education requirement ensures ongoing training within the industry.

Yes, you can earn CECs in a few ways:

Registration at the IICRC booth during applicable trade shows receives two CEC hours.

Registration for educational tracks held at conventions or trade shows are awarded based on hours attended. Each hour of training equals one hour of continuing education hours. The maximum number of hours one can receive is 14. CEC hours do not carry over once the maximum number of CECs are reached.

Please note: documentation is required to award CECs and varies from event.

You can email your Continuing Education Certificate of Completion to renewals@iicrcnet.org .

Please note: It is the technician’s responsibility to submit documentation to the IICRC for proper CEC credit hours.

Currently we cannot print your CEC details on your invoice. To obtain you CEC details please log in to your online profile at iicrc.org to view your CEC status.

For more information about Continuing Education Requirements please contact the CECs Department HERE .

 

Certification Courses

Certification courses can be found at www.iicrccert.org.

Our office and staff cannot recommend specific Instructors or Schools.

For more information about Certification Courses please contact the Certifications Department HERE or view the list of IICRC Certifications HERE.

 

Certified Firm/Technician Updates

Go to iicrc.org and select CERTIFICATIONS from the navigation menu.

Select Certified Technicians > Update Form and complete the form.

Once you complete the Update Form and click submit.

Once we receive your update form, we will update your information and notify when it’s complete.

To remove a Certified Technician, visit iicrc.org and log in to your online profile.

Select the “Information & Settings” tab.

Select the “Technicians List/Other Locations”.

You can remove technicians by clicking the red “X” to the left of their name.

To add a new Certified Technician, please call 844-464-4272 x4 and our Certified Firms department can assist you.

IICRC Certified firms can view their technician list by logging into their online profile HERE .

Select the “Information & Settings” tab.

Select “Technician Lists/Other Locations”.

Here you can view a list of all current technicians.

An Update Form is required for all technicians’ invoices to redirect to a company email. You must complete the locked fields in order to complete and submit the Update Form.

Log in to your online profile HERE to update your personal information.

Please note: Locked fields in the profile require a signed update form.

Each company location must have:

At least one IICRC Certified Technician on staff.

Completed Certified Firm application and remit all the required documentation.

Submit the annual $199 fee.

For more information about Certified Firms contact the Certified Firms Department HERE.

For more information about Certified Technicians please contact the Renewals Department HERE.