IICRC "Locate a Pro" Help FAQ for Certified Firms and Techs
Don't know the Zip/Postal Code? Click here for the USA or click here for Canada
Q: What is the "Locate a Pro" search? A: The "Locate a Pro" search is a free service provided to IICRC Certified Firms, Inspectors and Master Technicians. It is designed solely to assist Consumers in locating IICRC Certified Firms, Inspectors and Master Technicians for professional cleaning and restoration work, and to contact these IICRC Certified Firms, Inspectors and Master Technicians via e-mail. The "Locate a Pro" search is the best and easiest way to locate IICRC Certified professionals!
The "Locate a Pro" search is not intended for commercial vendors or mass e-mailers (spammers) to contact IICRC Certified Firms, Inspectors and/or Master
Technicians for promotion or sales. Any use by a commercial vendor is prohibited and considered spamming, and will be dealt with by legal means, where appropriate, by the IICRC.
Q: How does the "Locate a Pro" search work? A: The "Locate a Pro" search offers two options. The first "Search for Service" option allows the Consumer to search a chosen search radius around a Zip Code (United States) or Postal Code (Canada) to locate and identify IICRC Certified Firms, Inspectors and Master Technicians within a chosen Service (or Services),
such as Carpet Cleaning, Water Damage, Carpet Inspection, etc.. The second "Verify Certification for Master Tech/Inspector/Certified Firm" option allows a
Consumer to search by name for an IICRC Certified Firm, Inspector or Master Technician.
When using the "Search for Service" option and a Zip/Postal Code is entered, a search radius chosen, and a service (or services) chosen, the search will
locate and identify any matching IICRC Certified Firms, Inspectors, and Master Technicians. The results are sorted as per the closest results to the
Zip/Postal Code entered. Every evening, the search updates the names of IICRC Certified Firms, Inspectors and Master Technicians, and rotates the listing
of names for fairness.
When using the "Verify Certification for Master Tech/Inspector/Certified Firm" option, any part of the name of an IICRC Certified Firm, Inspector or Master
Technician can be entered and searched for, to verify certification.
The search results for either option will list all of the matching names of the IICRC Certified Firms, Inspectors or Master Technicians, plus their web site address (if
available), and their contact phone number. The name displayed for each IICRC Certified Firm, Inspector and Master Technician is the exact name registered with IICRC Headquarters, and will be the exact name that displays on any IICRC certificates and IICRC Certified Technician identification cards.
Additional information on each listing in the search results can be obtained by clicking on the "Details" for each listing (for Inspectors and Master
Technicians, only their Inspector or Master Technician certification will show -- they must possess other IICRC Certifications to become an Inspector or
Master Technician, but those are not listed on the "Locate a Pro" search). Due to security issues and spam laws, e-mail addresses are no longer posted.
Web site addresses are posted if they were registered with IICRC Headquarters by the IICRC Certified Firm, Inspector, or Master Technician.
Q: What if I want to search for IICRC Certified Firms, Inspectors or Master Technicians outside of the United States and/or Canada? A: Some of the countries represented by IICRC Certified Firms, Inspectors and Master Technicians have their own web sites, and the Consumer will be
directed to the appropriate web site in the very first step by selecting that country. Some of the other countries represented by IICRC Certified Firms, Inspectors and Master Technicians will instead show an entire listing of IICRC Certified Firms, Inspectors and Master Technicians in the country when that country is chosen in the very first step.
Q: I am having problems locating someone who claims to be certified with IICRC....why would they not show up? A: The most common reasons firms and technicians do not show up on the "Locate a Pro" service is either that they are not actually certified through IICRC,
or they are not an IICRC Certified Firm, Inspector and Master Technician. IICRC has a long-standing policy that only IICRC Certified Firms, Inspectors and
Master Technicians are allowed on the "Locate a Pro" search. The best way to deal with someone you cannot find in the search is to ask them to contact
IICRC Headquarters for resolution of the matter.
Q: I am an IICRC Certified Firm, Inspector or Master Technician, but my name is not showing up....why? A: As mentioned above, one of the most common reasons firms and technicians do not show up on the "Locate a Pro" search is either that they are not
actually certified through IICRC, or they are an IICRC Certified Technician but they are not an IICRC Certified Inspector or Master Technician.
There may also be an administrative reason your information is not showing. If you believe you really are Certified and are not showing up on the
"Locate a Pro" search, we ask you to please contact the to investigate this matter. IICRC Headquarters is happy to help you resolve any issues surrounding your IICRC Certification.
Q: What happens when I use the "Email Selected Firms" option? A: You are brought to a screen that allows you to enter your name, your phone number, and your e-mail address. Choosing "Send" will send out an e-mail to
each IICRC Certified Firm you selected. The recipient of the e-mail then has the option to contact and assist you further.
IICRC does not collect e-mail addresses entered, nor is that information stored or given to anyone else. Once the e-mail has left IICRC's
servers, that address is gone from the system. However, anti-spam protection is in place, should a commercial vendor or anyone else try to use the e-mail system illegally.
Q: I am an IICRC Certified Firm and my firm name is not showing correctly, or my web site address is not showing in my listing or is incorrect, or the incorrect phone number is listed.....how do I change these? A: Please contact the to investigate this matter. IICRC Headquarters will direct you to forward information confirming your IICRC Certification, and give you the ability to update other information about your IICRC Certified Firm as well.
