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Below is a list of articles with the most recent ones listed first.
Fall Meeting Update: From IICRC President and CEO Richard Greene
The first full fiscal year of IICRC operations with in-house management is complete, and remarkable progress has been made.
October 2017 Standards Update
The IICRC is seeking volunteers to serve on consensus bodies for the development of the following Standards
Disaster Response Resources Available From The IICRC
In lieu of the devastating hurricanes that made landfall on the southern and southeastern regions of the U.S. in late August, the IICRC created a slew of new resources to help fellow registrants prepare for and respond to catastrophic flooding events in their own communities.
IICRC Goes Paperless With New Login Portal
Our renewal process is about to become quicker and easier – we’re going digital!
October 2017 International Updates
We hope that IICRC Asia Pacific technicians have had busy and productive winters and are looking forward to the warmer summer months.
Overcoming Fear
Over the past few weeks, I have heard so much about fear the very word is making my stomach turn. Many others have also worn weary hearing about all the things one must fear.
Rise Up Within Your Organization
Earlier in the year, I wrote an article about customer service and its consequential effects of not attaining an excellent experience for the customer.
New Kid on the Block
It can take a lot of time and resources to find the right person for the job. And new hires, especially when they are new to the industry, can be particularly beneficial for business.
Disaster Response Resources
In lieu of the devastating hurricanes that made landfall on the southern and southeastern regions of the U.S. in late August, the IICRC created a slew of new resources for Certified Firms to use to educate home and business owners about the importance of working with certified professionals after di...
A Note from the Chairman: Hurricane Harvey
First and foremost, our thoughts and prayers are with those in southeast Texas who have been affected by the devastation caused by Hurricane Harvey.
August 2017 International Updates
August 2017 CF Spotlight
RFMT Certification Updates
Summit Conference Wrap Up
August 2017 Standards Update
Webinar Series Archived
Did you know that all of the past IICRC’s Webinar Series presentations are archived on the Certified Firm section of the IICRC website?
Technical Conference Presenter Update
Thinking about attending the IICRC’s Summit at Lone Mountain technical conference? The lineup of presentations and speakers is official and it’s going to be great! Plus, you can earn two CEC’s by attending!
Sensitivity in the Workplace
We are a diverse society in that each and every one of us comes from a different background.
Branding Mistake
We all know we want to establish a strong brand in the market. There are many tools and professionals that seek to aid us in this process.
Call For Nominations
The IICRC is seeking nominations for the Cy Gantt Award and Keith Williams Award.
June International Updates
The IICRC Asia Pacific office has been busy! Firstly, we recently attended the ISSA Cleaning & Hygiene Expo in Melbourne, 9-10 May, followed by the Jena Dyco Restoration Conference, 31 May – 2 June, also in Melbourne.
Technical Conference Update
IICRC Technical Conference Presenter Lineup
S540 CliffsNotes
IICRC S540 Consensus Body Chairman Kent Berg recently wrote an article for Restoration & Remediation magazine highlighting the new ANSI/IICRC S540 Standard for Trauma & Crime Scene Cleanup.
June Standards Update
The IICRC has recently released a new French translation of the ANSI/IICRC S520 Standard for Professional Mold Remediation.
IICRC Summit Update
Registration is now open for the IICRC’s second annual technical conference, “The Summit at Lone Mountain,” which will be held August 9-11 at Big Sky Resort in Big Sky, Mont.
April 2017 Certified Firm Spotlight
John C. Solloway, Jr., Owner Soil-Away Cleaning & Restoration Services, Hooksett, N.H.
IICRC Announces S540
The IICRC announces the publication of ANSI/IICRC S540 Standard for Trauma and Crime Scene Cleanup (1st edition, 2017).
April 2017 Standards Update
Seeking Standards Consensus Body volunteers The IICRC continues to seek volunteers to serve on consensus bodies for the development of the following Standards:
Finding The Right Job Candidate For Your Firm
Hiring a bad employee is a costly matter for businesses nationwide. According to the US Department of Labor, the cost of a bad hire is 30 percent of the terminated employees’ annual salary.
Social Media Strategy To Set Your Firm Apart
The first part of any social media strategy is to define your goals. Are you looking for new customers? Do you want to communicate product and service information with your current customers?
Is Your Project Built On A Solid Foundation?
When we think of a solid foundation, we are inclined to picture a house being built. We see the construction crew clearing away the site debris, digging holes and pouring concrete.
Certified Firm-only Webinar Series – A Look Ahead
As a benefit for Certified Firms, the IICRC produces a monthly webinar series featuring tips from industry experts on how you can better market your business to consumers and generate new sales leads.
Flood Clean Up Tips For Homes And Businesses
Rising water is one of the gravest and frightening problems that a business or homeowner may face, and the resulting flood clean-up is both costly and time-consuming. It is a scary prospect watching floodwaters creep slowly toward the home or office.
Best Carpet Cleaning Tips For Homeowners
Flooring is designed to take a beating, but with some of the best carpet cleaning tricks in their playbook, homeowners can keep it in decent shape until a professional can properly treat it.
What Does A Mold Inspector Do?
The job of a mold inspector requires an eye for detail, as different types of growth can look similar but be caused by different problems and produce different issues.
How To Handle Water Damage Clean Up
When floods or plumbing disasters strike, an IICRC-certified water damage clean up company is the best option for handling the situation. Just removing the wet and damaged furniture and carpet may not be enough.
What A Technician Should Know About Mould Remediation
Mould remediation is a topic that technicians in the inspection, cleaning, and repair industry should get to know well. Many people have issues with mould all over the world—after all, when a house or business is too humid or too moist for too long, one can often expect to find the fungus.
Why Should Technicians Get An Asbestos Certification With IICRC
There are a variety of hazards that a technician can encounter on the job, and one of the most important ways a technician can maintain personal safety when working with older homes is to get asbestos certification from an IICRC-approved school.
Carpet Cleaning Solutions: When Its Time To Get A Professional
At some point just about everyone wishes they had more carpet cleaning solutions. After all, from the office to the living room, carpeting is used nearly everywhere.
What Is Black Mold
The question that home and business owners often find themselves faced with is “what is black mold?” At this point, it is likely that mold is present, and a solution is needed. Black mold grows in areas of the home or business that lack ventilation, and that retain moisture.
February 2017 Certified Firm Spotlight
IICRC Certified Firm Spotlight Joseph P. Cipriano Jr., C.R., Owner Constructeam, Fraser, Mich.
Technical Conference Dates Announced
Dates Announced for Second-Annual Technical Conference, “The Summit at Lone Mountain”
Meet the Board of Directors
Made up of carpet cleaners, restorers, instructors and small business owners, the IICRC Board of Directors is comprised of 15 industry leaders elected by the IICRC’s Shareholders.
February 2017 Standards Update
Seeking Standards Consensus Body volunteers The IICRC continues to seek volunteers to serve on consensus bodies for the development of the following Standards:
What To Do When You See Symptoms Of Mold
Mold has been an increasing problem for homeowners, renters and the property industry. By securing the services of a mold remediation specialist, the type and size of the mold infestation can be identified through specific testing and then eliminated.
What Are The Available Training Courses For Cleaners
Professionals entering or working in the carpet treatment industry should know that there are plenty of training courses for cleaners, and that they are essential to giving technicians the skills they need to do the job right.
What To Do When You Find Mold In A House
When a homeowner finds harmful mold in their house it can be detrimental to their health and living conditions, which is why it is so important to address the threat immediately. While it may be a beneficial component in an outdoor environment, it is to be avoided indoors.
Different Methods For Cleaning Rugs
With the increased popularity of hard surface flooring, rugs have become a very popular and almost necessary item in many households. However, most people do not know that regularly cleaning rugs is just as important as taking care of the carpet or any other type of flooring.
No One Ever Asks Me If Im Certified
In all my years in the cleaning and restoration business, I’ve never been asked, “Are you IICRC certified?” What should we do about this?
From They To We: Addressing Conflict To Increase Bottom Line
Whether it is a conflict between owner-operators and technicians, between teams of employees or between levels of management, these are not the dynamics that most companies want for optimal functioning.
Bring Your Company To The Next Level With A Social Media Plan
Social media is a word that we hear every day. Whether it’s checking up on your cousin’s new baby on Facebook or checking out the new products from your favorite company on Twitter – it’s all around us.
How To Produce Excellence In Your Firm
Society is plagued by disagreement, adversity, a lack of excellence and more importantly, excuses rather than effort. As they say, “An organization is a microcosm of society,” meaning that the ills of society are often mirrored in organizations.
December 2016 IICRC Recognitions and Awards
From hiring a new president to the transition to self-management, 2016 has been an exciting time of change for the IICRC.
December 2016 GRC Update
A Look Back and a Look Ahead: A Note from President Richard Greene
Certified Firm Spotlight
Certified Firm Spotlight - Dan Worley, Owner Clean Interiors, Pittsburgh
December 2016 Standards Update
The IICRC continues to seek volunteers to serve on consensus bodies for the development of the following Standards and Reference Guides:
What Is A Carpet Extractor & How Is It Used By Professionals?
One of the most popular pieces of equipment in restoration is the deep cleaning, versatile carpet extractor. This piece of equipment comes in a variety of designs, but the basic design involves a combination of heat, pressure, suction, and a cleaning solution.
Attending The Top Carpet Cleaning Institute In America
A carpet cleaning institute in America has to perform several important duties as professionals in the industry, and this takes an organization that has a deep pool of resources and a lot of experience.
What Are The Different Types Of Cleaning Courses?
What separates the top treatment technicians in the industry from everyone else is education, and certified cleaning courses through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) is the best way to get that education.
How Can Someone Obtain A Carpet Cleaning Certification In AZ
With carpet cleaning certification classes in AZ, it’s possible for Arizona technicians to get the skills and education they need to move forward and effectively with their career. The most respected training organization in the U.S. is IICRC, and it designed its coursework to be as accessible and e...
What Do You Do When There Is Water In A Basement?
One of the most stressful and frustrating discoveries a homeowner can make is finding water in the basement. It is staggering how fast a disaster like a sudden pipe burst can fill a room with water. In fact, it’s common for homeowners to go to bed with a dry home and wake up to soaked flooring.
What Is The Restoration Process For Fire Damage?
Fire damage can be extremely devastating to a home or business. Emergency responders will be quick to act in order to put out the fire, but possibly leaving behind significant water damage. The initial destruction that is done only becomes magnified by lingering smoke and soot.
What To Do When You Find Mold And Mildew
Both mold and mildew can signal that there are serious problems in the home regarding excess moisture, and if they aren’t eliminated right away, the contamination may spread.
IICRC Election Process
Not sure what the IICRC election process entails? Here’s a little background:
International Updates
The IICRC Japan office will be exhibiting jointly with the Japan Carpet Manufacturers Association at the Tokyo International Exhibition Center (Tokyo Big Sight) for three days at the end of October.
October 2016 CF Spotlight
IICRC Spotlight - Bryan Bradley, Co-owner with Floyd Carns Empire Services West, Tempe, Ariz.
2016-2017 Election Results
In mid-October, the IICRC announced the election of five members to the 2016-2017 Board of Directors. Elections were held during the IICRC’s October shareholder meeting in Las Vegas.
October 2016 Standards Update
The IICRC has opened a public review for the new draft BSR-IICRC S540 Standard for Trauma and Crime Scene Remediation. The draft S540 Standard is available for public review and comment through Nov. 21.
What Are The Different Courses A Carpet Cleaning School Offers?
Businesses that invest in technicians who have attended carpet cleaning school benefit from skillsets that help gain new customers and increase their bottom line. Without certification from the IICRC, technicians lack knowledge and training that helps them do their job properly.
How Are IICRC Certified Carpet Cleaners Different?
Hiring IICRC certified carpet cleaners can make the difference between a professionally cleaned carpet and a less-than-desirable result. The Institute of Inspection Cleaning and Restoration Certification provides technicians with the resources to become certified in their field and specialty.
Having An Effective Commercial Carpet Cleaning Plan
Proper commercial carpet cleaning is not a one and done type of thing, it must be maintained year-round to prolong the life of the flooring and its look. And it takes more than basic treatment equipment and training to do the job right.
Truckmount Winterizing
For some time-tested tips on how to keep your dehumidifiers and truckmounts running at peak performance and safe from freeze damage, we sat down with industry experts, Kyle Anderson, Customer Service Supervisor, Sapphire Scientific; and Scott Harlib, Service Manager for Dri-Eaz/ProRestore.
Technician Successes
When technicians gather for morning meetings, they are presented with various points of view that offer pathways to their success. Of the many viewpoints presented, the idea that technicians must sell more services to be successful seems to be the most prevalent.
Recruiting the Best Person
Finding, recruiting, training, motivating, keeping and yes, sadly, terminating employees will always be your biggest challenge. Now all this is way too much to cover in a short newsletter article, so let’s focus on how you can recruit the Very Best Person (VBP).
Do This and Win Every Time
The great thing about the political season is watching and listening to the antics and superlatives that accompany each politician’s rallies.
What Are The Requirements For A Mold Abatement Certification?
Professional technicians who attain a mold abatement certification gain advanced knowledge of the industry and can go on to attain a specialty license. Through the IICRC, technicians can receive the training they need by an experienced professional.
When Is A Water Restoration Technician Needed?
By the time a homeowner needs to bring in a water damage restoration technician, they are likely facing an emergency. When excess moisture infiltrates a building, it doesn’t take long before it starts doing real damage.
August 2016 International Updates
The past two months have been busy for us as we exhibited at the cleaning industry tradeshow Dream Festa in Summer, July 14 – 15, in Aichi
Your NEW IICRC is Hard at Work
We want to thank you for your patience as we continue to make great strides throughout our transition to self-management. We understand exactly what every registrant, Certified Firm and instructor wants – and deserves – and we’re working overtime to exceed your expectations.
Self-Management Q&A With Richard Greene
Still have some questions on the IICRC’s self-management transition? We sat down with President Richard Greene to get the details on who, what, when, where and why:
August 2016 Standards Update
Have you heard the news? We’ve added new videos to the IICRC subscription website.
A Note From the Chairman: IICRCs Self-Management Transition
We know the last 18 months have been challenging, and for that, we apologize. However, we are pleased to announce the IICRC has transitioned to self-management. Our president, Richard Greene, has already begun implementing numerous processes and procedures that will make the IICRC stronger.
What Are The Different Methods For Cleaning Hard Surfaces?
Homeowners and business owners alike know that effectively cleaning hard surfaces can be challenging, complicated, and somewhat overwhelming if the proper techniques are not known and the necessary skill set is not there.
What Do Mold Certification Classes Teach?
Why should a professional be interested in mold certification classes at this time? The answer is simple. People have become more health-aware. There are a variety of environmental issues that are a cause for concern, and mold is high on the list.
When Are Professional Steam Cleaners Needed?
Certified steam cleaners can restore carpet back to a like new state, no matter how badly soiled it has become. If homeowners want to keep their carpeting in good shape, they should bring in certified professionals at least once a year, but the truth is, most homeowners don’t do this.
What Does A Mold Training Course Offer Technicians?
Eradicating a home, office, or building from mold can be a difficult and complicated process, making the need for a technician certified in mold training all the more important.
Why Does Smoke Odor Removal Require A Professional?
Smoke odor removal is a complicated process that requires professionals who know what they are doing. Eliminating smells caused by fires are difficult because different aspects of the home require different amounts of attention.
What Is The Process For Carpet Inspection
IICRC-approved carpet inspection is a combination of many things. Anyone who has anything to do with the carpet, from the manufacturer, the installer, to the customer, may request an inspection if problems arise.
How Will A Professional Handle The Fire Restoration Process?
There are trained technicians who specialize in fire restoration services after a home fire. Nothing is more tragic than a house fire, and when one occurs, the homeowner and family are generally in shock and under a great deal of emotional stress.
5 Reasons Hard Surface Inspections Are Important
Many homeowners don’t put much thought into having hard surface inspections until disaster strikes. They may not even be sure what hard surfaces they have in their home. Typically, these are types of flooring like stone, marble, wood and ceramic tile.
The Importance Of Hiring Professional Carpet Cleaners
Professional carpet cleaners are the only people who should be trusted to do the job. Anyone with less experience or certification will likely not do the job correctly. And their carelessness could end up costing a lot more in the end.
Attending A Mold Remediation Course In Ontario
There is a mold remediation course available in Ontario nearly every other month, and as long as a technician is located close to either Ottawa or Toronto, they will find it easy to travel to and complete the training process and exam.
Understanding Replacement Cost
One of the most common misunderstandings in the realm of business insurance revolves around the concept of replacement cost as it pertains to an insured building.
The Problem with PR
Companies spend an inordinate amount of money on public relations. Whether Facebook, Twitter, Yelp, Google Ads or some other PR strategy, the order of the day is to “market your business.” Imaging and reinventing are key components in capturing the imagination of an elusive or distracted consumer.
Summer Storm Season is Underway – Is Your Firm Prepared?
Heavy rains and strong storms during summer months can unfortunately lead to flooding and water damage within facilities. And it’s often costly. Flooding is the leading natural disaster in the U.S., resulting in about $6 billion worth of damage each year.
How to Deal with Narcissistic Leaders
Recently, I was hired as an organizational consultant to help a company revamp its company culture and leadership practices. An interesting harbinger that I knew from meeting this CEO years ago was that he was an incessant narcissistic leader.
June 2016 International Updates
IICRC Asia Pacific CleanNZ, 19-20 May in Auckland, was a fantastic couple of days with excellent courses and a great turn-out. We saw some familiar faces and met some new ones, including the new board of the Carpet Cleaners Association of New Zealand.
June 2016 CF Spotlight
IICRC Spotlight John Howell, Owner Manager Grogan Clean Care, LLC, Nacogdoches, Texas
June 2016 Standards Update
The IICRC’s standards subscription website allows IICRC instructors and schools, Certified Firms, registrants and industry stakeholders to access standards, reference guides, technical papers and multimedia publications from any Internet-connected device.
Keith Williams Award Winner
The IICRC is pleased to name James R. Carfield as the 2016 Keith Williams Award winner. The annual award is reserved for individuals who have made significant technical contributions to the inspection, cleaning and restoration industry.
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